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MEET YOUR ALCON CLINICAL APPLICATION SPECIALISTS

World-class service plans customized to your practice needs

WORLD CLASS SERVICE
CENTERED ON YOU

Reach. Expertise. Partnership.

Clinical service

ROLE OF CLINICAL APPLICATION SPECIALISTS

Alcon has the expertise to support your practice at every stage. Our Clinical Application Specialists (CAS) are responsible for providing all of your clinical services after installation of your new equipment within a set amount of training visits. Our CAS provide both on-site and remote support for your clinical inquiries.

 

Alcon supports practices with over 300+ CAS worldwide

FOUNDATIONAL TRAINING

For selected pieces of new Alcon equipment, CAS provide Foundational Training during the first two months in Phases to ensure optimal and safe usage of Alcon equipment.

  1. Online training to learn at your own pace
  2. In-service support and personalized hands-on equipment training
  3. Live surgical support for your preliminary set of procedures

ADOPTION TRAINING

Ongoing training with our highly qualified CAS during the first year ensures efficient use of Alcon equipment leading to optimal patient outcomes.

ADDITIONAL TRAINING

For all of your clinical training needs, we have world class, fully trained CAS ready to serve you. For a fee, we offer additional half day and full day training times customized to your needs.

 

For a list of additional services, please consult any of our CAS or visit:

professional.myalcon.com/tools-and-resources/technical-services

Reach

  • All CAS are classified by their surgical skillset and most are cross-trained in multiple specialties
  • CAS offer assistance with patient application for Alcon equipment
  • Made up of tenured ophthalmic technicians and nurses

Expertise

  1. Our clinical and technical experts have an average of 20+ years of clinical/surgical experience
  2. All CAS undergo rigorous training each year to stay up-to-date with equipment certification at Alcon’s state-of-the-art training facilities
  3. Our CAS provide hands-on training with Alcon advanced technology, individualized for your clinic’s needs

PARTNERSHIP

  1. CLINICAL TRAINING & EDUCATION
    Online, hands-on, and operating room support for
    safe and efficacious use of Alcon equipment
  2. CONTINUING SUPPORT
    Ongoing support for training, certification, and
    education

SUPPORT LIKE NO OTHER
Reach. Expertise. Partnership.

For Clinical support, call 1-800-832-SVCS (1-800-832-7827)

 

To learn more about our world-class Clinical Service, please contact your

local Alcon sales representative

 

 

Clinical service