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MEET YOUR ALCON FIELD SERVICE ENGINEERS

World-class service plans customized to your practice needs

CLINICAL SERVICE TECHNICAL SERVICE ALCON TERMS OF SERVICE
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WORLD CLASS SERVICE
CENTERED ON YOU

Reach. Expertise. Partnership.

Technical service

ROLE OF FIELD SERVICE ENGINEERS

Alcon has the expertise to support your practice at every stage. Our Field Service Engineers (FSEs) are responsible for providing all of your equipment and technical needs. Our FSEs deliver highly responsive world class on-site service for equipment installation, repair, and maintenance.

 

Alcon supports practices with 150+ FSEs Nationwide

FSE SERVICES

Scheduled and on-demand equipment services provided by our highly qualified FSEs includes but is not limited to:

  1. Installation and configuration of new systems
  2. Planned maintenance (PMs)
  3. Troubleshooting and repair
  4. Hardware and software upgrades
  5. Unscheduled service
  6. Corrective action to ensure safe functionality
  7. 24/7 call center support for technical inquiries and troubleshooting

Alcon Field Service Engineers support all Alcon surgical devices to ensure less equipment downtime and greater peace of mind.

Reach

  • TECHNICAL PROFICIENCY: FSEs are always available to help deliver world class uptime and productivity for your facility.

  • RAPID RESPONSE: Alcon has a variety of service levels that are customised for your needs

  • HIGHLY ACCESSIBLE: 24/7 Call center available to ensure your needs are met

Expertise

  1. Our highly trained engineers have an average of 8+ years of field experience
  2. Alcon FSEs have 100+ hours of training annually.
  3. Continual training at 6 state-of-the-art Alcon facilities around the world

Partnership

PLANNING: Installation for optimized operating room flow

OPTIMIZE INSTALLATIONS: Schedule installations at your convenience

ONGOING SUPPORT: Service including preventive maintenance, updates, and repair

CUSTOMIZED SERVICE PLANS FOR YOUR NEEDS

PREMIUM & PREMIUM+

100% Coverage of Parts and Labor, Planned Maintenance included.

 

+ Additional Services*

 

 

*Includes selected additional services depending on type of Premium or Premium+ contract selected.

COMPREHENSIVE

100% Coverage of Parts and Labor, PMs Included*

 

 

*Number of PMs determined based on equipment type.

ADDITIONAL SERVICES

 

Options offered with select Premium Service plans

 

  • Guaranteed 24 Hour Onsite Response
  • Extended Hours Service Coverage (Outside 8am- 5pm, Monday - Friday)
  • 24/7 Service Coverage

CONVENIENT ON-SITE SERVICE HOURS:

• Flexible scheduling around your regular surgery schedule 
• Minimise downtime with routine inspections, maintenance, and calibrations

 

Each new equipment purchase includes a one-year warranty with all parts and

labor included.

 

For Technical support, call 1-800-832-SVCS (1-800-832-7827)

 

To learn more about our world-class service plans and warranties,
please contact your Alcon Service Plan Specialist at [email protected] or 1-800-832-7827, option 4.

 

 

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