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Help for
Closed Practices

Support resources and tools while your office is closed or operating in a limited capacity (U.S. Only)

 

Practice Resources

Re-opening resources for your office including sample social media posts, a patient communication guide, office scripts, office signage and more. Visit AlconVisionBrandLibrary.com (registration/log-in required) 

 

Alcon HR Tips for Engaging with Employees During Shut Down (PDF)

 

Federal Resources for Small Businesses

 

• BRILLIANT TOGETHER AD: Alcon Support around Telehealth Billing and Coding
      • Telehealth Webinar Recording (Password Case Sensitive: QjVYPjv2)

 

Signage and Social Media Posts for Offices (registration/login required for Alcon Experience Academy; resources located in the COVID-19 section of the Alcon Vision Brand Library)

 

• WEBINAR: Digital Marketing Guide for Optometry Practices (registration/login required for Alcon Experience Academy; webinar located in the Practice Performance section under the Additional Resources tab)

 

• VIDEO: Effectively Communicating with Patients (registration/login required for Alcon Experience Academy; video located in the Practice Performance section under the Additional Resources tab)

 

• WORKSHEET: Six Steps for Improving Communication With Patients (registration/login required for Alcon Experience Academy; resource located in the Practice Performance section under the Additional Resources tab)

 

AAO COVID-19 Info Hub

 

Patient Resources

• Free Direct-to-Patient Shipping: Alcon is offering free direct-to-patient shipping for those    who order a 90-day supply or greater. This includes purchases from ECP offices made    directly to Alcon or via an authorized distributor.

 

• BRILLIANT TOGETHER AD: Alcon Resources on Safe Contact Lens Wear During COVID-19 (PDF)

 

• Online Resources for Engaging with Eye Allergy Patients (registration/login required for Alcon Experience Academy; resources located in COVID-19 and PATADAY sections of the Alcon Vision Brand Library)

 

• Social Media Resources for the Safe Wear of Contact Lenses (registration/login required for Alcon Experience Academy; resources located in COVID-19 section of the Alcon Vision Brand Library)

Training Opportunities

BRILLIANT TOGETHER AD: Alcon Offers Virtual Training Opportunities (PDF)

 

VIDEO: Staff Involvement in the Multifocal Contact Lens Process (registration/login required for Alcon Experience Academy; video located in the Practice Performance section under Additional Resources tab)

 

WEBINAR: Digital Marketing Guide for Optometry Practices (registration/login required for Alcon Experience Academy; webinar located in the Practice Performance section under the Additional Resources tab)

 

VIDEO: Effectively Communicating with Patients (registration/login required for Alcon Experience Academy; video located in the Practice Performance section under the Additional Resources tab)
    •   WORKSHEET: Six Steps for Improving Communication With Patients (registration/login
        required for Alcon Experience Academy; resource located in the Practice Performance
        section under the Additional Resources tab)

 

• VIDEO: Finding the Right Lens for Your Consumer (registration/login required for Alcon Experience Academy; resources located in the Practice Staff Training Modules Section of the Course Library)

Click here for more resources and information related to practice cash flow.

 

Questions? Reach out to your Account Manager or Alcon Customer Service at 1-800-241-5999.

 

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